This Fourth of July was dreamily warm and sunny in the Lehigh Valley. Huge puffs of clouds drifted across the blue sky.
Perfect weather for a road trip. So, on a holiday outing to New Jersey, we stopped for breakfast at a noted area landmark – the Key City Diner in Phillipsburg.
The restaurant’s hostess showed us to an isolated corner booth in the half-filled restaurant. (We would regret not asking for a more noticeable table.) From the large menu of appealing breakfast entrees, we chose quickly then turned our attention to the morning newspaper. Well over ten minutes had passed when we realized a waitress had not yet made an appearance. We were about to go searching when a red-shirted young woman appeared. In apology she said, “I didn’t know you were here.” We asked for coffee and water then placed our orders.
As we waited for our drinks, M. continued skimming the newspaper while I glanced around at the classic diner decor.
Roomy and bright, Key City is surrounded by windows. Established in 1955, it sparkles with mirrored walls, formica and shiny stainless. An airy, traditional New Jersey diner.
Another five minutes passed before our water finally arrived, followed by our coffee. Scattered across the dining room, two larger parties and several couples talked, laughed, and enjoyed their meals. A more experienced waitress efficiently handled their orders.
When our food came – steak and eggs for M., scrambled eggs for me – our waitress said she forgot our toast and would bring it right away.
After she’d left, I realized she’d also forgotten the sausage links I had ordered. Meanwhile, M. began eating. The homefries were well browned, crisp and tasty. M.’s large steak was juicy and medium rare, as he’d asked. My sausage links, once they arrived, were superb.
Mid-way through our meal, our coffee cups were empty; we awaited a refill. Through the mirrored wall, I spied our waitress gazing out the window. I motioned but she wandered away. Finally, we signaled to the other waitress for more coffee. She left to call our server then returned with a coffee pot. Just then our waitress also showed up, pot in hand.
The Key City has a fine reputation. The atmosphere is appealing and our food was very good. Based on past experience for lunch, service has generally been friendly and quick. Whatever the reason on this visit, service was sufficiently lacking that I felt it should be commented on.
Our total bill for a large breakfast steak, two eggs, homefries and toast, and two scrambled eggs, homefries, two sausage links and toast, and two cups of coffee (one refill each), came to just under $22 (plus tip).
The Key City Diner & Restaurant is located at the junction of Routes 22 and 57 in Phillipsburg, NJ. 908-859-2373. They offer take-out, and are open 24 hours.
Sara






5 comments
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July 6, 2009 at 1:49 pm
Michael
I as well feel the food is very good but indeed it is tough to find good help. My family and I ate on the afternoon of July 5th. We ordered our food. I was the only one to order an appetizer. All of our food came out without the appetizer even showing up. Waitress said your pizza bagel will be right out. I said “that pizza bagel was supposed to come out first, wasn’t it?” She replied “I didn’t know you wanted it as an appetizer. I then replied “It’s under appetizers on the menu!” Our drinks were never refilled, we had to ask for straws 5 minutes after our drinks came. I agree the food is very good but the service lacks big time!!!!
July 6, 2009 at 2:38 pm
Sara
Thanks for your comment, Michael! I wonder if we had the same waitress.
Two main things people want when they eat out are 1) food quality and 2) good service. Atmosphere is important, too; no one wants to eat in a dump. But good food and good service make it enjoyable.
I think our waitress at Key City was inexperienced, and lacking in motivation. Her mind seemed elsewhere. I mean, daydreaming out the window then wandering off when the customer wants more coffee does not make a good impression. Neither does giving excuses instead of making it right. Previously at Key City, and in most diners, service has been very good to excellent. But word gets around when it starts failing.
About a month ago we ate dinner at another diner. Instead of just apologizing for a couple problems and making things right, the waitress just made one excuse after another, just like your waitress. (“It’s not my fault!”) Who cares whose fault it is? Just make it right. Things will go wrong and customers understand that. But it’s all in how they handle the situation. Attitude.
Thanks again! Hope to hear from you again.
July 20, 2009 at 11:03 am
Rosey
Hi Sara! It’s been awhile since you’ve posted a new entry! Any new reviews coming soon?
July 26, 2009 at 12:38 pm
Sara
Good hearing from you, Rosey. It’s been such a busy summer. I’ve posted a new article, and will be putting up a new review within the week. Thanks for reading!
December 16, 2009 at 9:20 am
Jim
I also visited this diner as I drove to an appointment in Phillipsburg…I cannot comment on the food because I didn’t stay!
After being seated I waited 27 minutes (yes I counted) for someone/anyone to offer me a menu/glass of water/take an order. I simply left…perhaps I missed out on a good meal but service counts and here it was not only poor it was non-existent.